Weidi Brands Help Center
Thank you so much for your purchase, and welcome to Weidi Brands! We're so glad you're here. Please know that we're ready and happy to help with any questions or concerns you might have. Our team is committed to finding the best solution for you, fast.
How to Reach Our Support Team
Here are the best ways to contact us for any issue:
1. Text or Call
+1 (323) 716-0052
This number connects to our support system. You can send a text message (preferred for quick questions) or call to leave a detailed voicemail. Our voicemail greeting will guide you on what to include. Please also provide your order number and order email to help us assist you faster.
2. Email
support@wdonlineshop.com
This is the best way to get a detailed response and open a support ticket. We will reply within 24 hours.
What to include: To help us solve your issue on the first reply, please include your Full Name, Order Number, and a clear description of your issue. If you're not sending from your order email, please also provide us with your order email.
We value your business and are committed to providing a positive solution.
Frequently Asked Questions
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Shipping & Delivery
How do I get my tracking number?
Please check your email as we will send an email with your tracking information. Be sure to check your spam or junk folder as well.
If you still cannot find it, please contact us with your order number and the email address used for the order, and we will provide it to you immediately.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can track your shipment at: https://parcelsapp.com/
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
Why isn’t my tracking information updating?
It may take up to 24 hours for the tracking system to reflect new updates after your order has shipped. You can check the status at: https://parcelsapp.com/
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We apologize for any delays that may occur if the shipment requires Customs clearance, inspection, or transportation delays caused by the carrier service.
Why did I only receive part of my order?
If your order includes multiple items, they may be shipped in separate packages from different warehouses. Each package will have its own tracking number, sent to your email once dispatched.
Order Issues & Changes
How do I find my order number?
You’ll get your order number from our order confirmation email. The format looks like 042SHOP-9424.
Please check your spam or junk folder if you don’t see it.
Still can’t find it? Contact us with your order email and we’ll locate it for you immediately.
How can I change my Shipping Address?
If your order has not yet shipped, please contact us immediately at support@wdonlineshop.com or text +1 (323) 716-0052 to update your address.
If your order has already shipped, we recommend contacting your local courier using the tracking number to request a delivery update or redirection.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
Can I change my order details (e.g., quantity, color, size)?
If your order has not yet shipped, please contact us immediately at support@wdonlineshop.com or text +1 (323) 716-0052 with your order number and the requested changes. We'll try our best to help you before your order is dispatched.
Can I cancel my order?
If your order has not shipped, please contact us immediately at support@wdonlineshop.com or text +1 (323) 716-0052. We can cancel it, but please note: a small handling fee may apply.
If your order has already shipped, cancellation is not possible. Please contact us ASAP so we can try to find an alternative solution.
I didn’t receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If it's not there, contact us at support@wdonlineshop.com or text us at +1 (323) 716-0052 with:
- The email address used at checkout
- A screenshot of your payment confirmation (if available)
We’ll verify your order and resend the confirmation.
My order arrived damaged. What should I do?
If your order has not shipped, please contact us immediately at support@wdonlineshop.com or text +1 (323) 716-0052. We can cancel it, but please note: a small handling fee may apply.
If your order has already shipped, cancellation is not possible. Please contact us ASAP so we can try to find an alternative solution.
I have a question about my payment after my order was completed.
No worries at all! If you have any questions or see any issues with your payment, please contact us immediately at support@wdonlineshop.com or text +1 (323) 716-0052. We'll check on it for you and make things right.
What payment methods do you accept?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund within 30 days of receiving your item. Please contact support@wdonlineshop.com to initiate a return. Items must be in their original condition and packaging.
I have a question about my payment amount.
If you have a question about your payment amount, please reach us immediately at support@wdonlineshop.com or text +1 (323) 716-0052 and we'll check for you.
What are your shipping rates?
We have a fixed shipping rate of $5.99 USD to all destinations worldwide.
What if a customer threatens to file a dispute or claim?
We are truly sorry to hear you're feeling this way, and we absolutely want to make this right for you. Please contact us directly at support@wdonlineshop.com or text +1 (323) 716-0052. We are committed to resolving your issue, so please give us a chance to help before filing a dispute.